As a leading china medical equipment manufacturer, Tianyi attaches great importance to products quality and services of customers all the time. If our partners have any confusion or problem, we will the first time give them solution, and solve the problems. FAQs as below:

1. How to buy your products? Do you have distributor in our country?

 You may buy products from our company directly. Normally the procedure is: Sign contract, payment by T/T, contact the shipping company to delivery the goods to your country. Now we are looking for the qualify distributors for all countries.
2. What is the warranty? How about the spare parts? Do you offer the training for free? We are worry about the repairing, how to do the after service?
a. The free warranty is 12months from the day of Commissioning qualified. If there is any fault for our products within the free warranty period, we will repair it and change the fault assembly for free.
b. We get the video of the installing or the fault of the machine by the internet online and our technical staffs will do the judgment and advice how to solve the problem. It is for free to offer you this service.
c. Normally, if some spare parts have broken and can¡¯t be repaired through the on line video advice, customer could take apart the faulted assembly and send to our factory-Wuhan,China, we will repair it and send it to customer. Normally, customer bear the cost of delivery to China and our company bear the cost of changing the assembly, repairing and delivery cost to China to customer.
3. How to trust you?
a. Our company, Tianyi electronic co,.ltd was founded in 1998, We have got the Corporate Business License that issued by Administration of Industry and Commerce of Hubei,as well as Medical equipment production license, It is not any Commercial disputes until now no matter the home business or the over sea business, and there is not any complain for our service and the quality of our products. We get more and more customers from Africa,Europe,Latin America and Asia according the principle of honest business and mutually beneficial cooperation.
b. Since our principle of honest business, we got the honor for "National Advanced units for After Service of Medical Equipment" which issued by Business Coalition of China at 2006 and got the honor of "Model Integrity Enterprises" which issued by Entrepreneurs Association of Guangdong province in 2008. You can get the information from our website.
c. We are the Gold supplier of B2B platform-made in china,Alibaba for more than 5years.
4. How about the maintenance after the warranty period?

After the warranty period, we are still responsible for after-sales service, but you need to charge some costs. As long as the useful life of the equipment is unexpired, we will provide paid services, divided into the following special conditions:
a. Video guide maintenance, if the parts do not need replacement, we will use audio and video to help you resolve the malfunction problem, this is completely for free.
b. If the parts must be replaced, we will provide the parts to customers according to the cost price of parts. Customers are responsible for the transportation costs
c. If the problem is quite serious, it needs us to dispatch crews to repair the damage in your country, all the related costs are at customer's expense as to the normal international practice.

5. At present, where are your customers?

Mexico, Ghana, Nigeria, Pakistan, America,French, Japan,Korea, Dubai,Congo,India,Newzealand and so on.
6. We need some original catalogues, can you send to me?
Yes, we can send them to you. As for new customer, please bear the delivery cost and we will deduct it from the first order.
7. Is it possible for your company to send technicians to customers Location to install the equipments if our purchase quantity is large enough?
Answer: It is absolutely yes. According to our company rule. If the total amount is or over One Hundred Thousand US Dollar or the ordered equipments is over 50 units, our company will send technicians to the customers location to install the equipments and train them how to operate and maintain the machines. Of course we also have to consider the cost, communication language and expiration time of Visa.
8. Are you a Manufacturer or Sales Agent?
Answer: We are one of the largest three manufacturers of Medical ultrasound scanner in Wuhan. Our factory locate in Wuhan City, Hubei Province, Covering 1,000 square meters.
9. Hong long is the delivery time if I make an order now?
It depends on the quantities of your order and models. In general, when the quantities are less than 10 units, the delivery time is within 15 working days. If the quantity is 10-50 sets, the delivery time is within 40 working days, it is within 60 days for 50-100 sets, and it is within 90 working days for 100-200 sets. We have stock for 5-10 sets at any time.
10. Can we visit your factory?
Sure and you are welcomed,we will prepare for everything in advance if it is necessary. Generally, it is requirement that customers must have build agency relationship or business relationship with our company.
11. How long is the validity of quotation?
Generally, our price is valid within three month from the date of quotation. The price will be adjusted appropriately according to the price fluctuation of raw material and changes in market. You can inquiry us anytime if you need or we can send you our price list regularly, but you should provide us your detailed company information in record in advance.
12. What kinds of certificates do your products have?
Do you have the CE certificate?
Some of our products have the CE certificate. All of the products have ISO9001, ISO 13485 Medical Device Quality Management Systems certificate, The products are manufactured under those s Certificates and control the quality strictly.